WSQ Service Excellence (Managerial)

The WSQ Service Leadership Framework aims to groom Service Leaders with the skills and competencies to operationalise and implement service excellence for their organisations.

WSQ Service Excellence (Managerial)

The WSQ Service Leadership Framework aims to groom Service Leaders with the skills and competencies to operationalise and implement service excellence for their organisations. With a primary focus on developing leadership skills, individuals will also be introduced to job re-design, customer analytics as well as fostering service innovation amongst their team.

– Recognise the roles and responsibilities of a leader in operationalising the
organisation’s vision, mission and values
– Promote a customer-centric environment to influence team to achieve service
excellence
– Analyse performance of team to identify follow-up actions for improvement

COURSE FEE

$ 400.00
(per module)

(inclusive of 7% GST - $ 26.17)

– Implement service brand guidelines in accordance with the organisation’s vision,
mission and values
– Analyse impact of service brand guidelines to ensure alignment with the
organisaton’s service standards
– Implement corrective actions to enhance the performance of service brand
guidelines

COURSE FEE

$ 400.00
(per module)

(inclusive of 7% GST - $ 26.17)

– Develop manpower resource plan in line with organisation’s vision, mission,
values and service operations plan
– Evaluate performance of team in line with service operations plan
– Optimise manpower resources for service excellence
– Communicate manpower plans and changes to team

COURSE FEE

$ 400.00
(per module)

(inclusive of 7% GST - $ 26.17)

– Develop service operations plan that is in line with the organisation’s customer-
focused strategy
– Communicate service operations plan to team
– Evaluate performance of service operations against organisation’s key
performance indicators
– Implement corrective actions to improve service operations performance

COURSE FEE

$ 400.00
(per module)

(inclusive of 7% GST - $ 26.17)