WSQ Certificate In Service Excellence (Operations)

The WSQ Certificate in Service Excellence aims to groom Service Professionals with the skills and competencies to engage customers for service excellence.

WSQ Certificate In Service Excellence (Operations)

The WSQ Certificate in Service Excellence aims to groom Service Professionals with the skills and competencies to engage customers for service excellence. It also aims to equip them with the resilience to handle challenging situations and diversity, provide go-the-extra mile service, as well as contribute to service improvements through service innovation.

– Provide Go-the-Extra-Mile Service
– Project a Positive and Professional Image
– Respond to Service Challenges

COURSE FEE

$ 800.00
(per module)

(inclusive of 7% GST - $ 52.34)

– Recognise the importance of service innovation in the organisation
– Generate potential service innovation ideas to transform the customer experience
– Evaluate potential service innovation ideas according to organisational evaluation criteria
– Present mock-up of service innovation ideas to stakeholders

COURSE FEE

$ 370.00
(per module)

(inclusive of 7% GST - $ 24.21)

– Recognise the role that one plays in the service value chain
– Acquire information commonly sought by organisation’s customers
– Deliver service as part of a team according to the organisation’s service standards
– Escalate service performance issues that affect the organisation’s service standards

COURSE FEE

$ 370.00
(per module)

(inclusive of 7% GST - $ 24.21)

– Recognise the importance of inclusiveness when working in a diverse service
environment
– Apply emotional intelligence when interacting with team members and customers
in a diverse service environment
– Demonstrate resilience when faced with challenges in a diverse service
environment
– Monitor own actions in handling diversity in the diverse service environment.

COURSE FEE

$ 370.00
(per module)

(inclusive of 7% GST - $ 24.21)

– Recognise the role one plays in contributing to the organisation’s vision, mission
and values
– Demonstrate service delivery in accordance with the organisation’s vision, mission
and values
– Monitor own performance to ensure consistency with the organisation’s vision,
mission and values

COURSE FEE

$ 220.00
(per module)

(inclusive of 7% GST - $ 14.39)

– Leverage on organisational resources when engaging with customers over various
platforms
– Portray professional etiquette when responding to customers over various
platforms in accordance with organisational guidelines
– Escalate feedback received over various platforms in accordance with the
organisation’s guidelines

COURSE FEE

$ 220.00
(per module)

(inclusive of 7% GST - $ 14.39)