WSQ Advanced Certificate In Team Leadership (Supervisory)

WSQ Advanced Certificate In Team Leadership (Supervisory)

The WSQ Service Leadership Framework aims to groom Service Leaders with the skills and competencies to operationalise and implement service excellence for their organisations. With a primary focus on developing leadership skills, individuals will also be introduced to job re-design, customer analytics as well as fostering service innovation amongst their team. Leaders can attain the WSQ Advanced Certificate in Team Leadership with six WSQ LPM Level 3 SOAs (Statement of Attainment) and two elective modules (WSQ Level 2 to 4).

– Adapt your communication style to suit your work context
– Gather necessary information for decision making and explain the process to your
team members
– Work with your team to develop and assess options that will lead to successful
outcomes
– Review your own performance to identify strengths and limitations of your
professional competence and management practices

COURSE FEE

$ 640.00
(per module)

(inclusive of 7% GST - $ 41.87)

– Conduct team planning activities
– Demonstrate organizational values
– Build support and commitment within team

COURSE FEE

$ 640.00
(per module)

(inclusive of 7% GST - $ 41.87)

– Review your team and organisational business plans to identify new and emerging
skill requirements
– Identify learning and development opportunities that support the development of
team members’ skills
– Encourage and support your team members to develop and share their skills and
experiences to enhance team effectiveness
– Provide opportunities for your team members to take on added responsibilities
and learn in the workplace

COURSE FEE

$ 640.00
(per module)

(inclusive of 7% GST - $ 41.87)

– Establish working relationships with network members to improve knowledge
sharing and networking opportunities
– Pursue collaborative opportunities that will support mutually beneficial outcomes
– Facilitate information exchange among network and team members to support
organisational and team priorities
– Establish team processes to encourage collaboration and shared responsibility for
decisions and actions

COURSE FEE

$ 640.00
(per module)

(inclusive of 7% GST - $ 41.87)

– Allocate tasks and resources to team members considering each individual’s skills,
knowledge and experiences
-Negotiate and document the deliverables and performance expectations of each
team member
– Identify learning and development programmes that may support performance
Manage and lead team performance to generate results
– Monitor and assess emerging risks that may impact on your team performance

COURSE FEE

$ 640.00
(per module)

(inclusive of 7% GST - $ 41.87)

– Participate in the development of a learning organisation that supports the
development of individuals within the team and work environment
– Analyse workplace performance and processes to identify opportunities for
innovation, improved work practices and better use of technology
– Support enterprising behaviour and risk taking within the team
– Prepare and communicate a plan for implementation of change and reinforce
intended outcomes and benefits

COURSE FEE

$ 640.00
(per module)

(inclusive of 7% GST - $ 41.87)