fbpx
Service Excellence (Managerial)

Service Excellence (Managerial)

Service Skills aims to groom Service Leaders with the skills and competencies to operationalise and implement service excellence for their organisations. With a primary focus on developing leadership skills, individuals will also be introduced to job re-design, customer analytics as well as fostering service innovation amongst their team.

  • Recognise the roles and responsibilities of a leader in operationalising the organisation’s vision, mission and values
  • Promote a customer-centric environment to influence team to achieve service excellence
  • Analyse performance of team to identify follow-up actions for improvement
COURSE FEE

$ 550.00
(per module)

(inclusive of 7% GST - $ 35.98)
  • Develop manpower resource plan in line with organisation’s vision, mission, values and service operations plan
  • Evaluate performance of team in line with service operations plan
  • Optimise manpower resources for service excellence
  • Communicate manpower plans and changes to team
COURSE FEE

$ 550.00
(per module)

(inclusive of 7% GST - $ 35.98)
  • Develop service operations plan that is in line with the organisation’s customer-focused strategy
  • Communicate service operations plan to team
  • Evaluate performance of service operations against organisation’s key performance indicators
  • Implement corrective actions to improve service operations performance
COURSE FEE

$ 550.00
(per module)

(inclusive of 7% GST - $ 35.98)
  • Analyse service challenges to ascertain service delivery gaps
  • Analyse data on service challenges with organisation’s key performance indicators and industry benchmarks to ascertain gaps
  • Develop service recovery framework to address service delivery gaps
  • Incorporate service recovery framework in employee handbooks and as part of service team’s orientation programme
COURSE FEE

$ 550.00
(per module)

(inclusive of 7% GST - $ 35.98)
  • Implement service brand guidelines in accordance with the organisation’s vision, mission and values
  • Analyse impact of service brand guidelines to ensure alignment with the organisaton’s service standards
  • Implement corrective actions to enhance the performance of service brand guidelines
COURSE FEE

$ 400.00
(per module)

(inclusive of 7% GST - $ 26.17)
Gossip TownYajab
Gossip Town