Customer Management (Level 1)

Customer Management (Level 1)

Customer Management is designed for professionals to provide quality services such as meeting customer’s expectations, improve customer’s experience and using proper techniques in managing service failure.

The one-day programme is catered for those who are looking to understand and refine their customer management skills for the logistics industry. At the end of this module, learners will be able to manage customers across the customer lifecycle to guide customer interactions, to improve business relationships with customers, assisting in customer retention and driving sales growth.

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