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LEADERSHIP & PEOPLE MANAGEMENT
SERVICE EXCELLENCE COMPETENCY FRAMEWORK
For those who do not possess “N” or “O” Levels qualification and are working/will work at a place that requires writing and numeracy skills, fret not!
WSQ Employability Skills (Operations Level)
Personal Advancement Programme
IT & Computer Skills (WSQ Course)
Equip yourself with essential concepts and skills relating to the use of tablets to browse and search the web, work images and video, manage applications and store data securely.
ICDL Managing Online Information
ICDL Secure Use Of I.T
The WSQ Certificate in Service Excellence aims to groom Service Professionals with the skills and competencies to engage customers for service excellence.
The WSQ Service Leadership Framework aims to groom Service Leaders with the skills and competencies to operationalise and implement service excellence for their organisations.
NATIONAL SILVER ACADEMY
Participants will understand the features of a tablet and its uses. Be able to carry out common operations, apply settings and secure a tablet.
Participants will be introduced to the 2 most popular social networking sites in Singapore – FaceBook and YouTube.
Participants will learn how they can use mobile apps to help them save time and money. Participants will also be educated on apps that enable them to lead a more healthy life.