WSQ Adv. Cert. In Service Excellence (Supervisory) – Course Schedule

SEPTEMBER 2017

MODULE(S)
DATE DAY TIME
Manage Service Performance 9,10 Sat & Sun 9am to 6pm
Manage Operations For Service Excellence 13,14,20,21,27 Wed & Thu 7pm to 10pm
Acquire Industry Knowledge 16 Sat 9am to 6pm
Manage A Diverse Service Environment 23,24 Sat & Sun 9am to 6pm

OCTOBER 2017

MODULE(S)
DATE DAY TIME
Coach for Service Performance 7,8 Sat & Sun 9am to 6pm
Role Model The Service Vision 11,12,19,25,26 Wed & Thu 7pm to 10pm
Establish Relationships for Costumer Confidence 21,22 Sat & Sun 9am to 6pm

Please note that there will be no training on Wednesday, 18 October 2017, due to the Deepavali public holiday. Training will resume the following day.

NOVEMBER 2017

MODULE(S)
DATE DAY TIME
Manage A Diverse Service Environment 4,5 Sat & Sun 9am to 6pm
Manage Operations For Service Excellence 15,16,22,23,29 Wed & Thu 7pm to 10pm
Manage Service Performance 18,19 Sat & Sun 9am to 6pm
Acquire Industry Knowledge 25 Sat 9am to 6pm

DECEMBER 2017

MODULE(S)
DATE DAY TIME
Role Model For Service Vision 9,10 Sat & Sun 9am to 6pm
Establish Relationships For Customer Confidence 16,17 Sat & Sun 9am to 6pm