|Manage Service Performance||9,10||Sat & Sun||9am to 6pm|
|Manage Operations For Service Excellence||13,14,20,21,27||Wed & Thu||7pm to 10pm|
|Acquire Industry Knowledge||16||Sat||9am to 6pm|
|Manage A Diverse Service Environment||23,24||Sat & Sun||9am to 6pm|
|Coach for Service Performance||7,8||Sat & Sun||9am to 6pm|
|Role Model The Service Vision||11,12,19,25,26||Wed & Thu||7pm to 10pm|
|Establish Relationships for Costumer Confidence||21,22||Sat & Sun||9am to 6pm|
Please note that there will be no training on Wednesday, 18 October 2017, due to the Deepavali public holiday. Training will resume the following day.
|Establish Relationships for Customer Confidence||4,5||Sat & Sun||9am to 6pm|
|Manage A Diverse Service Environment||15,16,22,23,29||Wed & Thu||7pm to 10pm|
|Manage Service Performance||18,19||Sat & Sun||9am to 6pm|
|Acquire Industry Knowledge||25||Sat||9am to 6pm|
|Role Model For Service Vision||9,10||Sat & Sun||9am to 6pm|
|Manage Operations for Service Excellence||16,17||Sat & Sun||9am to 6pm|
*Due to overwhelming responses, you are strongly encouraged to contact our customer care hotline at 6708 6400 three(3) days prior to course commencement date. This would allow you to check course vacancies.