WSQ Service Excellence (Managerial)

WSQ Service Excellence (Managerial)

About the Course

The WSQ Service Leadership Framework aims to groom Service Leaders with the skills and competencies to operationalise and implement service excellence for their organisations. With a primary focus on developing leadership skills, individuals will also be introduced to job re-design, customer analytics as well as fostering service innovation amongst their team.

Course Structure

WSQ SVCF Lvl 4

- Recognise the roles and responsibilities of a leader in operationalising the organisation’s vision, mission and values
- Promote a customer-centric environment to influence team to achieve service excellence
- Analyse performance of team to identify follow-up actions for improvement
- Implement service brand guidelines in accordance with the organisation’s vision, mission and values
- Analyse impact of service brand guidelines to ensure alignment with the organisaton’s service standards
- Implement corrective actions to enhance the performance of service brand guidelines
- Develop manpower resource plan in line with organisation’s vision, mission, values and service operations plan
- Evaluate performance of team in line with service operations plan
- Optimise manpower resources for service excellence
- Communicate manpower plans and changes to team
- Develop service operations plan that is in line with the organisation’s customer-focused strategy
- Communicate service operations plan to team
- Evaluate performance of service operations against organisation’s key performance indicators
- Implement corrective actions to improve service operations performance

Fees

Module
Duration Course Fee
Self Sponsored
Company Sponsored
Module 1 – 4 16 hours

(per module)

$363.80

(per module)

1SDF: $181.90
2MCES: $36.40
3WTS: $18.20
4*YM : $54.55
(per module)
Non-SMEs
1SDF: $181.90
2MCES: $36.40
3WTS: $18.20
SMEs
1SDF / 2MCES: $36.40
3WTS: $18.20
(per module)
A WSQ Statement of Attainment (SOA) awarded by SkillsFuture Singapore (SSG) will be issued to you for each module (*if the requirements below are met).
 
*A minimum of 75% attendance is to be achieved and be graded as “Competent” in the assessment/s for each WSQ module.

*All prices are inclusive of 7% GST
1Skills Development Fund (SDF) – Singapore Citizens/PR, aged 21 years and above
2SkillsFuture Mid Career Enhanced Subsidy (MCES) – Singapore Citizens, aged 40 years and above
3Workfare Training Scheme (WTS) – Employed Singapore Citizens, aged 35 years and above, earning not more than SGD$2,000 per month
4Yayasan MENDAKI (YM) Subsidy – Employed/ Unemployed Malay/Muslim Singapore Citizens/PR

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