WSQ Advanced Certificate In Team Leadership (Supervisory)

WSQ Advanced Certificate In Team Leadership (Supervisory)

About the Course

The WSQ Service Leadership Framework aims to groom Service Leaders with the skills and competencies to operationalise and implement service excellence for their organisations. With a primary focus on developing leadership skills, individuals will also be introduced to job re-design, customer analytics as well as fostering service innovation amongst their team. Leaders can attain the WSQ Advanced Certificate in Team Leadership with six WSQ LPM Level 3 SOAs (Statement of Attainment) and two elective modules (WSQ Level 2 to 4).

Course Structure


- Adapt your communication style to suit your work context
- Gather necessary information for decision making and explain the process to your team members
- Work with your team to develop and assess options that will lead to successful outcomes
- Review your own performance to identify strengths and limitations of your professional competence and management practices
- Conduct team planning activities
- Demonstrate organizational values
- Build support and commitment within team
- Review your team and organisational business plans to identify new and emerging skill requirements
- Identify learning and development opportunities that support the development of team members’ skills
- Encourage and support your team members to develop and share their skills and experiences to enhance team effectiveness
- Provide opportunities for your team members to take on added responsibilities and learn in the workplace
- Establish working relationships with network members to improve knowledge sharing and networking opportunities
- Pursue collaborative opportunities that will support mutually beneficial outcomes
- Facilitate information exchange among network and team members to support organisational and team priorities
- Establish team processes to encourage collaboration and shared responsibility for decisions and actions
- Allocate tasks and resources to team members considering each individual’s skills, knowledge and experiences
-Negotiate and document the deliverables and performance expectations of each team member
- Identify learning and development programmes that may support performance Manage and lead team performance to generate results
- Monitor and assess emerging risks that may impact on your team performance
- Participate in the development of a learning organisation that supports the development of individuals within the team and work environment
- Analyse workplace performance and processes to identify opportunities for innovation, improved work practices and better use of technology
- Support enterprising behaviour and risk taking within the team
- Prepare and communicate a plan for implementation of change and reinforce intended outcomes and benefits


Duration Course Fee
Self Sponsored
Company Sponsored
Module 1 – 6  24 hours $640.00 1SDF: $341.00
2MCES: $101.70
3WTS: $71.80
1SDF: $-
2MCES: $-
3WTS: $-
1SDF / 2MCES: $-
3WTS: $-
A WSQ Statement of Attainment (SOA) awarded by SkillsFuture Singapore (SSG) will be issued to you for each module (*if the requirements below are met).
*A minimum of 75% attendance is to be achieved and be graded as “Competent” in the assessment/s for each WSQ module.

*All prices are inclusive of 7% GST
1Skills Development Fund (SDF) – Singapore Citizens/PR, aged 21 years and above
2SkillsFuture Mid Career Enhanced Subsidy (MCES) – Singapore Citizens, aged 40 years and above
3Workfare Training Scheme (WTS) – Employed Singapore Citizens, aged 35 years and above, earning not more than SGD$2,000 per month
4Yayasan MENDAKI (YM) Subsidy – Employed/Unemployed Malay/Muslim Singapore Citizens/PR Malay/Muslim

Enquire Now


Refer A Friend